Cancellation Policy
Insurance Verification and Patient Responsibility
As a courtesy, we may verify your insurance benefits; however, it is ultimately the patient's responsibility to confirm mental health coverage, eligibility, and any applicable copays, deductibles, coinsurance, or authorization requirements with their insurance provider prior to treatment.
If your insurance does not provide coverage for mental health services, if benefits are exhausted, or if a claim is denied for any reason, you will be responsible for payment of our current self-pay (cash) rate. Payment is due at the time services are rendered unless other arrangements have been made in advance.
Questions, please email: admin@thewellchristian.com
Documentation
To ensure we can provide thorough and timely documentation, please note that requests for paperwork, forms, or documentation beyond standard clinical session notes may be subject to an additional fee.
Paperwork fees range from $85–$220, depending on the type and complexity of the request, the level of detail required, and the requested turnaround time.
Examples of paperwork that may incur a fee include, but are not limited to:
Letters for schools, employers, or legal purposes
Treatment summaries
Disability or leave-of-absence forms
Detailed progress reports
Other documentation requiring clinical review or preparation
Payment is required prior to the release of completed documentation.
If you have questions about whether a specific request will incur a fee, the applicable cost, or the expected turnaround time, please contact our office staff for assistance.
Thank you for your understanding and cooperation as we work to provide quality care and support to all of our clients.
Appointments must be canceled with at least 48 hours’ notice. Cancellations made with less than 48 hours’ notice will result in a charge to the card on file.
We understand that delays can happen, and we truly appreciate your understanding. Our goal in sharing this information is to protect you from unexpected billing issues and to comply with the rigid standards set by insurance providers.